shipping details:

Once you place your order, you will receive an order confirmation email. All jewelry is made-to-order, meaning once you place your order we will begin the production process. You can expect your order to be prepared in one week (excluding weekends and holidays). Once your order is packaged and ready to ship, you will receive email notification when your order has shipped with a USPS tracking number.

Custom orders will be quoted with their individual turnaround times. For inquiries regarding special projects, please visit our customs page.

DOMESTIC SHIPPING RATES AND ESTIMATES:

Shipping charges for your order will be calculated and displayed at checkout.

INTERNATIONAL SHIPPING:

International Orders all ship via USPS. Visible tracking can be limited as the package is processed internationally, and they usually - but do not always - have delivery confirmation. Please note duties and taxes are not included in the total checkout. The customer is responsible for any and all customs/duties fees incurred. Check with your local postal or customs office for more information on the rules and fees that may apply to your country.

We cannot be held responsible for costs of packages returned from customers - buyer is responsible for all international shipping costs.  We are not responsible for packages lost internationally.

If you wish to insure your package please contact us in advance.

Shipping charges for your order will be calculated and displayed at checkout. 

HOW DO I CHECK THE STATUS OF MY ORDER?:

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

I THINK MY PACKAGE IS LOST! WHAT DO I DO?:

Very rarely, a package can get stuck or accidentally re-routed, resulting in delays that can make it seem like it's gone missing.  We like to wait at least four weeks before declaring a package permanently lost. Thanks for being patient!  We cannot be responsible for packages lost internationally.  Buyer is responsible for return shipping if a package is returned.

TRACKING SAYS MY PACKAGE WAS DELIVERED BUT IT’S NOT THERE!:

Please make sure your shipping address is correct and that you are shipping to a safe delivery address. Orders that are returned because of an invalid address may incur a shipping charge if they are reshipped.  After we receive a delivery confirmation we cannot be held responsible for lost or stolen packages.

If you have any further questions, please don't hesitate to contact us at howdy@sundaysilver.com